Refund Policy

At CJP Trader, customer satisfaction is our priority. We aim to ensure that you receive high-quality power tools and electronic accessories. If you are not fully satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund

You may request a refund if:

  • The product is defective or damaged upon delivery.

  • You received the wrong item.

  • The product is unused, in original packaging, and returned within the specified return period (usually 7 days from delivery, unless stated otherwise).

2. Non-Refundable Items

Refunds will not be issued if:

  • The product has been used, damaged due to misuse, or altered.

  • The item is returned without original packaging or missing parts.

  • The return request is made after the allowed return period.

3. Return Process

  • Contact our customer support team with your order number and clear photos (if the item is damaged or incorrect).

  • Once your return is approved, you will receive instructions for sending the item back.

  • The product must be securely packed to avoid further damage during return shipping.

4. Refund Processing

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed through the original payment method within 5–10 business days.

  • Shipping charges (if applicable) are non-refundable unless the return is due to our error.

5. Exchange Option

If preferred, customers may request an exchange instead of a refund (subject to product availability).

6. Late or Missing Refunds

If you have not received your refund within the stated time, please:

  • Check your bank account again.

  • Contact your payment provider.

  • Reach out to our support team for assistance.